Warranty and return policy

Limited Product Warranty and Return Policy

 

JOSAWA, offers an extensive Product Warranty to its customers and their customers. JOSAWA, in its option and/or at its expense, will replace or repair products which are proven to be defective, as per the specific conditions listed below. This warranty does not apply to any failure or damage due to misapplication, lack of proper maintenance, abuse, negligence, improper installation, abnormal conditions of temperature, moisture, corrosive matter, alteration or repair by others in such manner that in JOSAWA’s judgment, adversely affects the product. This warranty constitutes the sole and exclusive remedy of the Customer and exclusive liability of Josawa Electronics INC and is in lieu of any and all other warranties, expressed, implied or statutory as to merchantability, fitness for purpose sold, description, quality, productiveness or any other matter. Under no circumstances, will JOSAWA be liable for loss of use, profit or any other collateral, special or consequential damages. The Liability of JOSAWA, if any, will not be greater than the actual purchase price of the product, under which the claim is made.

 

  1. Warranty Period

The limited warranty of JOSAWA products are valid for 7 years, from the date that is stated on the invoice, unless stated otherwise, per product category.

 

  1. Returns Procedure
  2. An email is to be sent to JOSAWA indicating the intention to return a product, including the reason for the return.
  3. JOSAWA will evaluate the request within 24 hours.
  4. Should the return be approved by JOSAWA, the customer would be required to return the equipment, together with all of its original  accessories and packaging,. All returned stock needs to be in its original condition.
  5. Returns are to be shipped at the customers expense.

 

Defective Goods:

Defective goods are those that were found to have a defect after being supplied by JOSAWA. A defect means that the equipment does not perform according to the stated technical specifications, as per the relevant JOSAWA brochure, or was manufactured using materials, components or workmanship below an acceptable standard. JOSAWA must prove that the equipment is defective. The return of defective goods is covered by the JOSAWA warranty, which is issued with the equipment. The Customer must immediately contact JOSAWA within thirty (30) days of the date stated on the invoice, if it is discovered that a product is defective.

All returns must be shipped freight pre-paid by the customer.

 

  1. Unsuitable Goods:

A Customer must return unsuitable goods within fourteen (14) days of the date stated on the relevant invoice. Returned goods need to be in full packaging and be in a re-sellable condition. JOSAWA reserves the right to refuse the return of the equipment from the Customer.

All returns must be shipped freight pre-paid by the customer.

 

  1. Refund of Price on Unsuitable Goods:

5.1  JOSAWA will refund the full price of any unsuitable goods, returned in its original unopened packaging.

All returns must be shipped freight pre-paid by the customer

5.2 For opened goods, JOSAWA may deduct or charge a reasonable amount for any use of the goods, plus certain costs necessary for repackaging and restocking. These costs are usually up to 25% of the cost of the goods.

All returns must be shipped freight pre-paid by the customer.

 

  1. Chain of Custody.

The chain of custody for warranty claims and submissions must be validated.

JOSAWA extends this warranty to the Company’s customer and their customer.

 

Click here to download the warranty document.